|- If it helps, you're not alone, finding and keeping valuable employees is high on the list of challenges that all business people face. The first step is to define the jobs and tasks that need to be done (see above). Then, define any firm requirements that simply must be met. For instance, a delivery driver absolutely must hold a valid driver's license. A retail sales clerk must be available for work during your store hours, etc. Then, with an open mind for creative solutions, begin your search for people whose talents and skills match the jobs to be done.
Use the traditional classified ad outlets for advertising and back them up with non-traditional methods. Word of mouth is invaluable. Post jobs at your local senior center, YMCA, church bulletin boards, in your store window, community service organization newsletters, etc.
Screen potential employees on the telephone with some set questions that get to the root of your requirements for attitude and ability. Ten minutes on the phone can save you an hour or more on a face-to-face interview that you can tell in the first moments is going nowhere.